Kindly take the time to carefully review this policy. This document outlines the Refund Policy of onlinevisaz.com, operated by US Travel Assistant LLC. At onlinevisaz.com, our goal is to offer top-notch and seamless support. We are dedicated to assisting you in navigating your application with confidence and ensuring your satisfaction. If, for any reason, you are dissatisfied with our service, please promptly contact us via email at support@onlinevisaz.com. We will promptly address your concerns, potentially issue a refund, or offer discounts/credits for future onlinevisaz.com services.

Policy Terms
Before submitting your travel document application, our refund policy is applicable. By making a purchase on this website, you agree to abide by this policy, as well as the Terms of Use, Privacy Policy, Terms of Service, and other relevant policies or terms posted on the website. Once you approve the government forms after your purchase, your approval waives your right to a refund. If a significant error occurs on your application, we will resubmit it at no extra cost, but a refund will not be provided.

Refund Requests
Refund requests before submitting your travel document application must be emailed to support@onlinevisaz.com with the subject line Travel Visa Refund Request. Your email should include:
– Full Name of Applicant
– Invoice # or Order ID
– Last four digits of the credit card used
– Date of service purchase
– Reason for the refund request

We will process your request within 24-48 hours upon receiving the necessary information. Approved refunds will be credited to the original payment method within 1-7 business days, depending on your financial institution’s policies and billing cycle. If the refund is not reflected in your account after 10 days, contact our Billing Department for further assistance.

Non-Refundable Fees
Government fees paid to issuing authorities and fees paid to third parties (e.g., medical examiners, and translators) are non-refundable. Chargeback attempts outside of our policy are violations and may result in legal action, including being barred from entry into the destination country.

Satisfaction Guarantee
Our guarantee covers issues caused by onlinevisaz.com before you arrived in the USA. However, it does not guarantee government filing outcomes, changes in your situation, or denial due to Epidemic/Pandemic-related reasons. The guarantee is void if you provide false information or have already requested a refund or chargeback.

Disclaimer
Onlinevisaz.com is an internet-based travel technology service provider and not a law firm. We are not affiliated with any government agency. Please note that blank immigration/non-immigration forms with instructions are available for free on the USCIS website. Use of onlinevisaz.com services is subject to our Privacy Policy and Terms of Service.

Fee Details (for informational purposes only)
Applicants must pay a visa fee to the US Government issuing body. The fee amount and payment methods vary based on the document type. Our agency charges a handling fee for our travel assistance services, which includes consultation and process handling. Payment methods accepted by the US Consulates/Embassies include online bank transfers, debit cards, credit cards, immediate bank transfers, and cash deposits with a bank.

For more information, please contact us at support@onlinevisaz.com. Thank you for choosing onlinevisaz.com for your travel needs.